At PAKTIK, your privacy and data security are our top priorities. This Privacy Policy details exactly how we collect, use, and protect your personal information when you use our educational platform, take quizzes, and interact with our services.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you.
- Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes, but is not limited to: Full Name, Email Address, Phone Number (for WhatsApp verification), and Educational Background.
- Usage Data: We may also collect information on how the Service is accessed and used. This includes your IP address, browser type, pages visited, the time and date of your visit, the time spent on those pages, and quiz performance analytics.
- Cookies & Tracking Data: We use cookies and similar tracking technologies to track activity on our Service and hold certain information (like your session token and theme preferences).
2. How We Use Your Data
PAKTIK uses the collected data for various purposes:
- To provide and maintain our Service (e.g., scoring your mock exams).
- To notify you about changes to our platform, upcoming exams, or account renewals.
- To allow you to participate in interactive features like the Leaderboard and Live Quizzes.
- To provide customer support and respond to your queries.
- To gather analysis or valuable information so that we can improve our educational content.
- To monitor the usage of our Service and detect, prevent, and address technical issues.
3. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service.
4. Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely.
5. Disclosure of Data
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation or a valid request from a law enforcement agency.
- To protect and defend the rights or property of PAKTIK.
- To prevent or investigate possible wrongdoing in connection with the Service (e.g., cheating on exams).
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
6. Data Security
The security of your data is paramount to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means (such as secure VAPID keys, bcrypt hashing, and SSL protocols) to protect your Personal Data, we cannot guarantee its absolute security.
7. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access, update or to delete the information we have on you. You can request deletion of your account from your Profile settings.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also send an automated Web Push or Email notification to active users prior to the change becoming effective.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us by email: privacy@paktikk.com.